Cancellation policy for consumers according to § 11 FAGG

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, cancels the contract,
- have taken possession of the goods, or
- in the case of partial deliveries: have taken possession of the last partial consignment or the last item.

To exercise your right of cancellation, you must send us

bärnd KG
Kärntnerstrasse 35
9601 Arnoldstein
info@baernd.at

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, e-mail or fax). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the deadline expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The goods must be returned to:

bärnd KG
Kärntnerstrasse 35
9601 Arnoldstein
Austria

The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

You can find the sample cancellation form here:  Cancellation form PDF